Frequently asked questions (FAQs)
In this space you will find answers to the most common questions about TEC MOON products and services.
How do I choose the size of my new TEC MOON mattress?
Choosing your mattress size is an important decision that has a direct impact on the quality of your sleep. TEC MOON mattresses are manufactured in a variety of measurements so that you can choose the right one for you. Before buying a new mattress, you need to take a series of factors into account to ensure that your choice is suitable for your needs.
Choosing the width
How many people sleep in the bed? This is the first question that you need to answer to decide the width of your mattress. The measurements from 67.5 cm to 105 cm are perfect for individual use. The size that you choose will also depend on the space you have for your new bed and other personal factors such as how much freedom of movement you want, whether you’ll be scared of falling out, and being able to sleep as well as possible.
The measurements from 120 cm to 200 cm in width are suitable for two people. In order to choose the size of a double mattress, you also need to consider the space needed for each person to get the best night’s sleep. Do you tend to sleep close together or do you prefer a bit more space? These are questions you need to ask yourself when choosing the width. You also need to consider the room you have for the bed.
Choosing the length
The height of those using the bed determines how long it should be. We recommend that the length be at least 10 cm longer than the height of the tallest person sleeping in the bed. Sleeping with your feet hanging over the end is not comfortable. If your body is not fully supported by the mattress, you may experience joint and spine problems. You’re also likely to get chilly in the winter.
How thick are TEC MOON mattresses?
The TEC MOON Pro S and the TEC MOON Pro mattress models are 30 cm thick.
The TEC MOON Prime S and TEC MOON Prime are 27 cm thick.
The TEC MOON Pure SP and TEC MOON Pure are 26 cm thick.
Do you need a mattress with special measurements?
If you need a special measurement for your mattress, we can make it for you at TEC MOON. Get in contact with us and request a custom quote.
How are the mattresses packaged for shipping?
TEC MOON Pro S and TEC MOON Prime S mattress models
They are packed open in a box which keeps them suitably protected during transportation until delivery. In this way the mattress is shipped in its original and definitive shape. The box measurements will be very similar to the measurements of the mattress that you have chosen. You can estimate that the box will be just a few centimetres bigger than the measurements of your mattress. For example, if you have chosen a TEC MOON Pro S measuring 150 x 190 x 30 cm, its box will measure 152 x 192 x 32 cm.
TEC MOON Pro, TEC MOON Prime, TEC MOON Pure and TEC MOON Pure SP mattress models
They are roll packed and compressed in a box for transportation which keeps them suitably protected until delivery. The box measurements may vary depending on the width of the mattress that you have chosen:
• Mattresses from 67.5 cm to 90 cm wide, the box measures: 103 x 34.5 x 33.5 cm.
• Mattresses from 105 cm to 115 cm wide, the box measures: 118 x 34.5 x 33.5 cm.
• Mattresses from 120 cm to 135 cm wide, the box measures: 148 x 34.5 x 33.5 cm.
• Mattresses from 140 cm to 150 cm wide, the box measures: 168 x 34.5 x 33.5 cm.
• Mattresses from 160 cm to 180 cm wide, the box measures: 198 x 34.5 x 33.5 cm.
• Mattresses from 200 cm wide, the box measures: 213 x 34.5 x 33.5 cm.
How long do roll packed mattresses take to acquire their original shape?
Once you’ve taken the product out of its box, you only have to wait 12 hours for it to acquire its original shape for you to start to fully enjoy your new mattress. Remember that the mattresses that are roll packed are the TEC MOON Pro, TEC MOON Prime, TEC MOON Pure SP, TEC MOON Pure and TEC MOON Sense.
How can I choose my new TEC MOON pillow?
Pillows are a very personal addition that have a direct impact on the quality of your sleep. For this reason, we want you to take some factors into account when choosing your new pillow.
Choosing the width
Ideally, your pillow should be the same width as your mattress. So, if your mattress is 90 cm wide, then we recommend you choose a 90 cm pillow. If you have a double mattress, you could consider buying two pillows, one for each side. At TEC MOON, we offer you a wide variety of width options with our TEC MOON Flow S and TEC MOON Flow pillows so that you can choose the one that best fits the size of your mattress.
Choosing the firmness
This depends on whether you like soft, semi-firm or firm pillows. Soft pillows are more suitable if you sleep on your front because the pillow needs to be soft and flexible for this position. Although, remember that this is not a good sleeping position. The most recommended sleeping position is on your side, and the best pillow for this is a semi-firm or a very firm one, provided that it can adjust well to ensure that your neck is in line with your spine.
As we are aware that every person has different needs,we offer two ranges of pillows: the TEC MOON Flow S and the TEC MOON Flow.
Shipments and returns
How long does an order take to arrive?
The delivery time may vary depending on the shipment address of your order and the availability of the products in our inventories. We are currently making deliveries between 1 and 30 business days.
Do you ship to the whole of Spain?
We ship orders throughout Spain except to the Canary Islands, Ceuta and Melilla.
How much does it cost to ship my order?
We ship the orders at no additional cost to the whole of Spain except the Balearic Islands, where the shipment charges stated when making the purchase are applied. We do not ship orders to the Canary Islands, Ceuta or Melilla.
Can I request the collection of my mattress?
Yes, when you are filling in your details in the purchase process you have the option to request the collection of your old mattress. If you have purchased any mattress from the Prime or Pro range, collection is free of charge. For the rest of the mattresses the price of collection in Spain is 40 € VAT included.
Can I change my address or modify the delivery date of my order?
If you need to make changes to your order’s delivery address or the delivery date, get in contact with us using the contact form or the freephone customer service telephone number on +34 900 264 636. Where possible, we will tell you what steps you need to take. You will have to act fast in order to do this before the order has been dispatched for delivery, with any additional costs you must pay as per what is set forth in the Terms and Conditions.
What measures have you taken for deliveries in light of COVID-19?
The couriers will make the deliveries to your door without the need for any physical contact and whilst maintaining the distancing recommendations. Our production and distribution lines comply with the strictest of healthcare protocols to ensure that your order arrives safely.
How can I initiate the return process for a product?
You can initiate a return process using our contact form or the freephone customer service telephone number on +34 900 264 636 where we will tell you what steps you need to take as per what is set forth in the Terms and Conditions.
What does the 10-year guarantee on TEC MOON mattresses cover?
Our 10-year guarantee covers the stability and durability of the foam that makes up the core of all the TEC MOON mattresses as set forth in the Terms and Conditions. The guarantee is for the TEC MOON mattresses and is not extended to other products that are offered on the website.
When does the 10-year guarantee on TEC MOON mattresses come into force?
Your 10-year guarantee on the TEC MOON mattresses starts the day you place your order. If you need to get in contact with us about issues relating to your product guarantee, write to us using the contact form.
My user account
How can I create an account on tecmoon.com?
You can do it by clicking directly on the user icon in the top menu on the website, and by then clicking on the “Register” tab. Likewise, when making your purchase you can tick this option to request registration as a TEC MOON user after filling in the form with your order information.
Do I need to create a user account to buy from the website?
It’s not essential but we do recommend it. With your user account you will have access to a private area where you can view and manage your activity more easily.
How can I recover my account password?
If you have lost or forgotten your password, you can reset it by following the instructions at this link.